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About Us

Forward Thinking Systems was founded with a vision to create unique and user-specific technology.

If you have become fed up with technology that “approximates” adequacy, we believe that you will be pleasantly surprised by the raw efficiency of technology that has been customized for your business.

516-629-4999 Support@ft-sys.com info@ft-sys.com 250 Fulton Ave.
New Hyde Park, NY 11040

Order Entry

Use the order entry module to place orders in a method based on customer service. Every aspect of this section is designed to enable CSRs to help your customers quickly and efficiently.

Notes History

Customer-related notes added by the various departments are gathered into a single location to keep CSRs informed of everything they need to know when placing an order.

Past Orders

All past orders can be accessed quickly; letting you see what the customer ordered previously.

Item Inspector

Quickly look up information about any item in the system.

Change Shipping Methods

Change the shipping method from Two-Days to One-Day, or any other available method. CSRs can do this on the fly when they need to. Integration is available for Fed Ex and UPS.

Order Evolution

Every action related to the order is recorded and displayed conveniently. Including, edits, route changes, invoicing, bar code scanning, and proofs of delivery.

User Profiles

Detailed profiles prevent unauthorized users from changing orders. Settings include “Show Profit”, Allow Price Changes”, “Change Payment Terms” and many others.

Web Ordering

Customers can order using your website, where they can also access account information, reports and other tools that help them manage profitability.

Electronic Ordering

Orders that exceed 850 purchase orders can be imported via our EDI link or CSV file format, and reports are available to ensure data integrity prior to releasing the order.

Order Entry Module

Every aspect of this section is designed to enable CSRs to help your customers quickly and efficiently.

  • Order Entry
  • Notes History
  • Past Orders
  • Item Inspector
  • Change Shipping Methods
  • Order Evolution
  • User Profiles
  • Web Ordering
  • Electronic Ordering

Order Entry

Customers are the cornerstone of any business. Whether they are placing an order or inquiring about a shipment, how your CSRs present themselves is how your customer will view your service. That is why it is so important that your customer service be able to quickly and accurately enter orders and answer customer inquiries.

Forward Thinking Systems was designed to streamline the order entry process. Our interface allows the user to take orders in a fraction of the time of conventional systems, with unbelievable accuracy. ustomer assigned product lists allow you to further optimize the process by placing the most commonly ordered items on the screen at the start of every order. Drill down to customer history, item usage, and contact management all from the same screen.

With large call volumes, order entry can be hectic. Forward Thinking Systems allows you to easily manage high volume by placing multiple orders at once. Additionally, comprehensive searches and reviews allow you to quickly locate any given order and track its progress from order placement through delivery.

If your customers and/or salespeople have web access find out how web ordering can automate the order entry process. Additionally find out about our EDI integeration.

Other Modules

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